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Waiting for Service
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Bad customer service is profitable
The lies start as soon as the phone rings
Service employees have it even worse
Podcast
Amas
Videocast
Shauna and Amas discuss his new book Waiting for Service.
Shauna and Amas discuss his new book Waiting for Service.
WFS - Chick fil a
WFS - Not so empowered customer
Episode 1
WFS - Chick fil a
WFS - Not so empowered customer
WFS - Like raising a child…
WFS - Mediocre service
Episode 2
WFS - Like raising a child…
WFS - Mediocre service
WFS - Abusive Relationship
WFS - We play along
Episode 3
WFS - Abusive Relationship
WFS - We play along
WFS - The Taliban
WFS - Do not reply
Episode 4
WFS - The Taliban
WFS - Do not reply
The evolution and The employee that arouses CFOs
Episode 5
The evolution and The employee that arouses CFOs
Who asked for chatbots and Do the human being thing.
Episode 6
Who asked for chatbots and Do the human being thing.
Episode 1
WFS - Chick fil a
WFS - Not so empowered customer
Episode 2
WFS - Like raising a child…
WFS - Mediocre service
Episode 3
WFS - Abusive Relationship
WFS - We play along
Episode 4
WFS - The Taliban
WFS - Do not reply
Episode 5
The evolution and The employee that arouses CFOs
Episode 6
Who asked for chatbots and Do the human being thing.
Enjoy the insights delivered with humor and get your signed copy today.
Get your signed copy
Enjoy the insights delivered with humor and get your signed copy today.
Get your signed copy
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