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the truth about service
The experience you are having as a customer is on purpose
75%
of shoppers are irritated by rude customer service representatives
1 in 10
customers want to harm the customer service representatives they deal with
62%
of shoppers are willing to pay more for better customer service
PROFESSIONAL
I have been in the board rooms and broken bread with the decision makers but now I am taking my message directly to you, the consumers that make businesses successful
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Listen to my NPR Interview
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Let's Talk
I would love to hear from you. Are you looking for a keynote speaker? Are you a business owner who wants to improve your customer's experience? Are you a customer who is also tired of waiting for service? Let's talk.
Tel: 1-405-219-1392
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