Shauna and Amas discuss his new book Waiting for Service.

Chic fil A – excerpt
Not so empowered customer – excerpt
Like raising a child… – excerpt
Mediocre Service – excerpt
Abusive Relationship – excerpt
We play along – excerpt
The Taliban – excerpt
Do not reply – excerpt
The evolution
The employee that arouses CFOs
Who asked for chatbots
Do the human being thing

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