Podcast

Shauna and Amas discuss his new book Waiting for Service.

Episode 1

Chic fil A – excerpt
Not so empowered customer – excerpt

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Episode 2

Like raising a child… – excerpt
Mediocre Service – excerpt

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Episode 3

Abusive Relationship – excerpt
We play along – excerpt

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Episode 4

The Taliban – excerpt
Do not reply – excerpt

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Episode 5

The evolution
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The employee that arouses CFOs

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Episode 6

Who asked for chatbots
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Do the human being thing

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