The only thing worse than calling customer service is working in customer service. The bigger the company, the worse that job might be. Let’s start with those who work in call or contact centers. This is not where the company invests heavily. The idea is to spend enough on customer service to mollify you but…
Our generation spends about 43 days of our lives on hold. Executive after executive at your favorite brand promises to “improve the customer experience” only to add technology you didn’t ask for to customer service. Sometimes it’s not all bad. It’s not what you asked for but will maybe mollify you. Most times, it makes…
… but the main reason you have any long wait times is that they don’t want to pay to shorten your wait time. To be fair, there are several reasons why they can’t or won’t pay to reduce your wait time, but it almost always comes down to money. The sun looked almost orange like…
